Landline Providers

Daily Service Order Updates

LECs and CLECs are responsible for provisioning customer records to the enhanced 9-1-1 database. Daily service order files are submitted to the enhanced 9-1-1 database via WebDBMS. WebDBMS is supported by the Enhanced 9-1-1 Board’s Database Management Service Provider, Fairpoint.

LECs and CLECs are able to view their customer records, request MSAG updates, obtain municipal contact information, perform ALI Discrepancy and RNF error resolution and extract a partial or a statewide MSAG via a secure web interface, WebDBMS.

LECs and CLECs are required to MSAG validate addresses as part of their service order process to ensure a successful update to the Enhanced 9-1-1 Database. If an address does not validate then the carrier should contact the designated municipal contact.

To access WebDBMS and or to receive database interface support, please contact Fairpoint at (802) 951-1554  or E-mail.

Database Error and Resolution Reporting

ALI Discrepancies and Records not Found reported by the PSAPs and Board staff can be viewed anytime in WebDBMS. LECs and CLECs are responsible for accessing WebDBMS every business day to view ALI Discrepancies and Records not Found and resolving them within one business day of receipt, or within three business days under special circumstances.

Questions about any of the database maintenance requirements of landline service providers can be directed to the Enhanced 9-1-1 Board.  Contact us.