Text to 9-1-1 Service Restored in Vermont

PRESS RELEASE

FOR IMMEDIATE RELEASE

8/24/2016

CONTACT: Barbara Neal, Executive Director
                 Phone:  802-828-4911

Text to 9-1-1 Service Restored in Vermont

Text to 9-1-1 service has been restored in Vermont.   The service had been intentionally disabled on
8/1/2016 due to a coding issue in the 9-1-1 call handling software.  A software fix to resolve the coding issue has been successfully implemented.  Testing confirms that text messages to 9-1-1 are again being delivered to Vermont 9-1-1 call-takers as expected.

The Enhanced 9-1-1 Board offers these general reminders about text to 9-1-1 service:

As with any communication to 9-1-1, the texting function should only be used for emergency situations.
It is very important to provide the location of the event and the nature of the emergency in the first message.
Customers should use the texting option only when a voice call to 9-1-1 is not an option.  Making a voice call is still the most efficient way to get access   to emergency services.

More information about text to 9-1-1 service is available on our website at http://e911.vermont.gov/text_to_911