2018 System Statistics

The following statistics are for the period  January 1, 2018 to December 31, 2018:

·        Total 9-1-1 Calls Received – 204,931 (up 5,607 or 2.7% from 199,324 in 2017)

·        Total Cellular 9-1-1 Calls Received – 137,889 (approximately 67% of total, up from 66% in 2017)

·        Total Abandoned 9-1-1 Calls – 18,718 (approximately 9% of total, up from 8% in 2017)

·        Average Time to Answer – 00:05 (seconds – remained the same as 2017)

·        Average Call Time – 01:59 (minutes; seconds – was 02:05 in 2017)

·        Total Text-to-9-1-1 Received – 414 (down 53 or 13% from 467 in 2017)

 

Due primarily to the use of cell phones, the town-by-town statistics do not provide an accurate count of the 9-1-1 calls made in any given town. To get an exact town-by-town count of 9-1-1 calls would require listening to the recordings of tens of thousands of calls to determine their exact location. This is because of the technology used to locate wireless callers. A wireless call is seen by the 9-1-1 system as either a Phase 1 call or a Phase 2 call. In a Phase 1 call, only the location of the cellular tower that received the call is transmitted to the 9-1-1 call-taker. In a Phase 2 call, the cellular system attempts to determine the exact location of the caller, but the accuracy varies.

2018 Town-by-Town Statistics

2018 System Statistics