2018 System Statistics

The following statistics are for the period  January 1, 2018 to December 31, 2018:

  • Total 911 Calls Received – 204,931 (up 5,607 or 2.7% from 199,324 in 2017)
  • Total Cellular 911 Calls Received – 137,889 (approximately 67% of total, up from 66% in 2017)
  • Total Abandoned 911 Calls – 18,718 (approximately 9% of total, up from 8% in 2017)
  • Average Time to Answer – 00:05 (seconds – remained the same as 2017)
  • Average Call Time – 01:59 (minutes; seconds – was 02:05 in 2017)
  • Total Text-to-911 Received – 414 (down 53 or 13% from 467 in 2017)

Disclaimer

Due primarily to the use of cell phones, the town-by-town statistics do not provide an accurate count of the 911 calls made in any given town. To get an exact town-by-town count of 911 calls would require listening to the recordings of tens of thousands of calls to determine their exact location. This is because of the technology used to locate wireless callers. A wireless call is seen by the 911 system as either a Phase 1 call or a Phase 2 call. In a Phase 1 call, only the location of the cellular tower that received the call is transmitted to the 911 call-taker. In a Phase 2 call, the cellular system attempts to determine the exact location of the caller, but the accuracy varies.

Contact Information

Enhanced 911 Board
100 State Street
Montpelier, VT 05620-6501
(802) 828-4911
Fax - (802) 828-4109
TTY - (802) 828-5779
Toll Free - 1-800-342-4911 (VT only)
Email the Board

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