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2020 System Statistics

The following statistics are for the period January 1, 2020 to December 31, 2020:

Total 911 Calls Received – 209,990 ( up 384 or .18 % from 209,606 in 2019)

  • Total Cellular 911 Calls Received  - 148,391 (approximately 71% of total, up from 69% in 2019)
  • Total Abandoned 911 Calls Received – 26,231 (approximately 12% of total, up from 10.5% in 2019)
  • Average Time to Answer – 00:05 (seconds- remained the same as 2019)
  • Average Call Time – 02:02 (minutes; seconds – was 01:57 in 2019)
  • Total Text-to-911 Received – 340 (down 72 or 21% from 412 in 2019)

Disclaimer

Due primarily to the use of cell phones, the town-by-town statistics do not provide an accurate count of the 911 calls made in any given town. To get an exact town-by-town count of 911 calls would require listening to the recordings of tens of thousands of calls to determine their exact location. This is because of the technology used to locate wireless callers. A wireless call is seen by the 911 system as either a Phase 1 call or a Phase 2 call. In a Phase 1 call, only the location of the cellular tower that received the call is transmitted to the 911 call-taker. In a Phase 2 call, the cellular system attempts to determine the exact location of the caller, but the accuracy varies.