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2019 System Statistics

The following statistics are for the period January 1, 2019 to December 31, 2019:

  • Total 911 Calls Received – 209,606 ( up 4,675 or 2.23% from 204,931 in 2018)
  • Total Cellular 911 Calls Received  - 144,983 (approximately 69% of total, up from 67% in 2018)
  • Total Abandoned 911 Calls Received – 22,005 (approximately 10.5% of total, up from 9% in 2018)
  • Average Time to Answer – 00:05 (seconds- remained the same as 2018)
  • Average Call Time – 01:57 (minutes; seconds – was 01:59 in 2018)
  • Total Text-to-911 Received – 412 (down 2 or .5% from 414 in 2018)

Disclaimer

Due primarily to the use of cell phones, the town-by-town statistics do not provide an accurate count of the 911 calls made in any given town. To get an exact town-by-town count of 911 calls would require listening to the recordings of tens of thousands of calls to determine their exact location. This is because of the technology used to locate wireless callers. A wireless call is seen by the 911 system as either a Phase 1 call or a Phase 2 call. In a Phase 1 call, only the location of the cellular tower that received the call is transmitted to the 911 call-taker. In a Phase 2 call, the cellular system attempts to determine the exact location of the caller, but the accuracy varies.