Voice Over Internet Protocol (VOIP)

Deployment of Service

The Enhanced 9-1-1 Board is the primary contact to coordinate the deployment in accordance to the Federal Communications Commission (FCC) order 05-116 issued in May 2005.

VoIP Service Providers providing service in Vermont are required to sign a service agreement with the Vermont Enhanced 9-1-1 Board. This agreement lets us know the partnerships established for a VoIP Positioning Center (VPC) and Emergency Services Gateway (ESGW) and it binds the VoIP service provider to observe the technical standards that will ensure VoIP compliance with Enhanced 9-1-1 requirements.  It does not cover Universal Service Fund surcharges. 


Database Error and Resolution Reporting

ALI Discrepancies and Records not Found reported by the PSAPs and Board staff can be viewed anytime in WebDBMS. VoIP service providers are responsible for accessing WebDBMS every business day to view ALI Discrepancies and Records not Found and resolving them within one business day of receipt, or within three business days under special circumstances. WebDBMS is a secure web interface supported by the Enhanced 9-1-1 Board’s Database Management Service Provider, Consolidated Communications (formerly Fairpoint).

To access WebDBMS, or to receive database interface support, please contact Consolidated Communications (formerly Fairpoint) at (802) 951-1554 or E-mail.

Questions about any of Vermont’s requirements of VoIP service providers can be directed to the Vermont Enhanced 9-1-1 Board. Contact us.