Thank you for visiting the Vermont Enhanced 9-1-1 Board website. We hope you will find information here about who we are, what we are doing, and how we are doing it.

Enabled by legislation in 1994, the Enhanced 9-1-1 Board’s mission is to provide a statewide emergency telecommunication system, accessible to everyone, and to oversee its operation. Today, people make 9-1-1 calls from more than just wireline telephones located in homes, businesses and public buildings. Wireless calls make up an increasingly high percentage of 9-1-1 calls, and calls made on “voice over internet” (VoIP) connections are beginning to be very common. The challenges of determining where calls come from is thus extremely important, as today 9-1-1 calls can be made from virtually anywhere.

Remember: Dial 9-1-1 to save a life, stop a crime, or report a fire. When dialing from a cell phone, or from a laptop using a wireless VoIP connection, take note of where you are to help assure that our call-takers can send help exactly where it is needed – fast.

If you ever do need to dial 9-1-1, your call will be answered in a timely manner, your location information routed to the appropriate emergency services responder in your area, and preliminary instructions will be given to help you deal with your emergency prior to the arrival of help. This is accomplished through a call handling system staffed by certified, Board-trained professionals operating a complex system designed and administered by the Board’s technical staff, and utilizing data gathered and maintained by the Board’s geographic information and database specialists.

Our administrative staff is happy to provide informational materials suitable for distribution to schools, senior centers, or other groups. You are always welcome to contact us by phone at (802) 828-4911, in VT (800-342-4911) or by E-Mail.