The following statistics are for the period January 1, 2023 to December 31, 2023:
Total 911 Calls Received – 253,449 (up 15,051 or 6% from 238,398 in 2022)
Total Cellular 911 Calls Received - 193,048 (approximately 76% of total, up from 74% in 2022)
Total Abandoned 911 Calls Received – 23,021 (approximately 9% of total, down from 11% in 2022)
Average Time to Answer – 00:05 (seconds- remained the same as 2022)
Average Call Time – 02:07 (minutes; seconds – was 02:04 in 2022)
Total Text-to-911 Received – 865 (up 243 or 33% from 622 in 2022)
Disclaimer
Due primarily to the use of cell phones, the town-by-town statistics do not provide an accurate count of the 911 calls made in any given town. To get an exact town-by-town count of 911 calls would require listening to the recordings of tens of thousands of calls to determine their exact location. This is because of the technology used to locate wireless callers. A wireless call is seen by the 911 system as either a Phase 1 call or a Phase 2 call. In a Phase 1 call, only the location of the cellular tower that received the call is transmitted to the 911 call-taker. In a Phase 2 call, the cellular system attempts to determine the exact location of the caller, but the accuracy varies.