2024 System Statistics
The following statistics are for the period January 1, 2024 to December 31, 2024:
Total 911 Calls Received – 232,372 (down 21,077 or 8% from 253,449 in 2023)
Total Cellular 911 Calls Received - 177,979 (approximately 77% of total, up from 76% in 2023)
Total Abandoned 911 Calls Received – 16,070 (approximately 7% of total, down from 9% in 2023)
Average Time to Answer – 00:05 (seconds- remained the same as 2023)
Average Call Time – 02:17 (minutes; seconds – was 02:07 in 2023)
Total Text-to-911 Received – 1,002 (up 137 or 16% from 865 in 2023)
Disclaimer
The Town 911 statistics are generated using the Town name from the Automatic Location Identification (ALI) for wireline and Voice over Internet Protocol (VOIP) calls. For wireless calls the latitude and longitude coordinates provided by the carrier were used.
Please note the #N/A listing in the Town statistics are calls that either did not have ALI or were calls outside of Vermont.