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Telecommunications Information

Every local exchange telecommunications company, wireless service provider, and voice over internet service provider is required to contact the Vermont Enhanced 911 Board before establishing connectivity to the Enhanced 911 System, in accordance with Vermont Statute and/or FCC regulations.

Additionally, every telecommunications company is required to notify the Enhanced 911 Board and its system provider of any outage that affects access to 911. 

Please see the revised Telecommunications Outage Notification Policy.

No test calls to 911 are permitted unless authorized in advance by the Vermont Enhanced 911 board.

All Wireless, VoIP and Wireline 911 test calls must be scheduled.  Scheduling is made through the Vermont 911 offices at 802-828-4911. All Enterprise Communication Systems, (ECS) test call instructions can be found here.

Test calls are generally scheduled between 0830 and 1430 (2:30PM) EST.

Due to Covid, test calls are currently limited to 10 calls per PSAP, per day.