Voice Over Internet Protocol (VOIP)

Deployment of Service

The Enhanced 911 Board is the primary contact to coordinate the deployment in accordance to the Federal Communications Commission (FCC) order 05-116 issued in May 2005.

VoIP Service Providers providing service in Vermont are required to sign a service agreement with the Vermont Enhanced 911 Board. This agreement lets us know the partnerships established for a VoIP Positioning Center (VPC) and Emergency Services Gateway (ESGW) and it binds the VoIP service provider to observe the technical standards that will ensure VoIP compliance with Enhanced 911 requirements.  It does not cover Universal Service Fund surcharges. 

Database Error and Resolution Reporting

ALI Discrepancies and Records not Found reported by the PSAPs and Board staff can be viewed anytime in WebDBMS. VoIP service providers are responsible for accessing WebDBMS every business day to view ALI Discrepancies and Records not Found and resolving them within one business day of receipt, or within three business days under special circumstances. WebDBMS is a secure web interface supported by the Enhanced 911 Board’s Database Management Service Provider, Consolidated Communications (formerly Fairpoint).

To access WebDBMS, or to receive database interface support, please email Consolidated Communications (formerly Fairpoint) or call (802) 951-1554.

Questions

For questions about any of Vermont’s requirements of VoIP service providers contact the Vermont Enhanced 911 Board.

Contact Information

Enhanced 911 Board
100 State Street
Montpelier, VT 05620-6501
(802) 828-4911
Fax - (802) 828-4109
TTY - (802) 828-5779
Toll Free - 1-800-342-4911 (VT only)
Email the Board

Click Here for Public Records Database