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Voice Over Internet Protocol (VoIP)

Deployment of Service

The Enhanced 911 Board is the primary contact to coordinate the deployment in accordance to the Federal Communications Commission (FCC) order 05-116 issued in May 2005.

VoIP Service Providers providing service in Vermont are required to sign a service agreement with the Vermont Enhanced 911 Board. This agreement lets us know the partnerships established for a VoIP Positioning Center (VPC) and Emergency Services Gateway (ESGW) and it binds the VoIP service provider to observe the technical standards that will ensure VoIP compliance with Enhanced 911 requirements.  It does not cover Universal Service Fund surcharges. 

Database Error and Resolution Reporting

ALI Discrepancies and Records not Found reported by the PSAPs and Board staff can be viewed anytime in VTALI. VoIP service providers are responsible for accessing VTALI every business day to view ALI Discrepancies and Records not Found and resolving them within one business day of receipt, or within three business days under special circumstances. VTALI is a secure web interface supported by the Enhanced 911 Board’s Database Management Service Provider, InDigital.

To access VTALI, or to receive database interface support, please E-Mail InDigital or call (877) 469-2010.


For questions about any of Vermont’s requirements of VoIP service providers contact the Vermont Enhanced 911 Board.