The following statistics are for the period January 1, 2021 to December 31, 2021:
Total 911 Calls Received – 236,948 ( up 26,958 or 12.84% from 209,990 in 2020)
Total Cellular 911 Calls Received - 178,335 (approximately 75% of total, up from 71% in 2020)
Total Abandoned 911 Calls Received – 32,832 (approximately 14% of total, up from 12% in 2020)
Average Time to Answer – 00:05 (seconds- remained the same as 2020)
Average Call Time – 01:59 (minutes; seconds – was 02:02 in 2020)
Total Text-to-911 Received – 475 (up 135 or 39% from 340 in 2020)
Due primarily to the use of cell phones, the town-by-town statistics do not provide an accurate count of the 911 calls made in any given town. To get an exact town-by-town count of 911 calls would require listening to the recordings of tens of thousands of calls to determine their exact location. This is because of the technology used to locate wireless callers. A wireless call is seen by the 911 system as either a Phase 1 call or a Phase 2 call. In a Phase 1 call, only the location of the cellular tower that received the call is transmitted to the 911 call-taker. In a Phase 2 call, the cellular system attempts to determine the exact location of the caller, but the accuracy varies.